The login views have been redesigned for clarity. For your security and convenience, temporary passwords have been replaced by a password reset link sent directly to your email.
In our commitment to continuously improve your experience, we are pleased to announce an upcoming upgrade to our HyperIn platform. This update contains major improvements for the technology as well as a refreshed design and new features to enhance usability and security.
Here is a quick summary of the main updates
We've updated the platform with a new header and a more intuitive navigation experience. The menu has been redesigned to show all available features, allowing for quicker browse.
Simplified Login and Enhanced Security
New login experience with improved security features
Effortless Navigation
We've enhanced the structure and layout to make it easier to move between sections and manage different centers more intuitively.
Simplified Navigation Menu: The main navigation has been completely redesigned with a cleaner, more intuitive layout and a new information structure. All features are now more accessible and organized in a more logical way. Everything is visible in a single view, reducing the time needed to find what you're looking for.
New simplified navigation menu
New Center Selector: Switching between your different centers is now easier with the new, prominently placed center selector right next to the center name. Also the layout has been updated per user feedback.
New center selector
Return Home Easily: Clicking on the center's name in the header will now always take you back to the main page.
Return home easily
Easy navigation between views: We have reorganized the profile section to make navigating between different views easier. As an admin user you can easily switch between admin and tenant views to better navigate different user views.
View selector for easy switching between different user views
Underlying Technological Improvements
These enhancements are built on a significant background upgrade on our used technology. This new platform improves the technological foundation of our service, making it more robust, secure, and ready for future innovations.
Important Note
The migration and upgrade will require an exceptional maintenance window of one full day. The exact time and date will be communicated and agreed in advance per customer environment. We will start to roll-out these changes gradually over the summer months, starting in June.
FAQ
Here are answers to common questions about these changes:
Yes, all user accounts and passwords stay the same.
We're rolling out these changes gradually over the summer months, starting in June. The exact time and date for your specific property will be communicated and agreed upon in advance. Each customer environment will have its own scheduled maintenance window.
The service will not be accessible during the update. If your digital consumer channels are using data from the HyperIn service, the data cannot be updated during that time, but the will stay as it is due to cache. Hence it is important to make important content updates to digital consumer channels before the maintenance break.
We understand the importance of keeping your tenants informed. A comprehensive information package for tenant communication will be provided closer to your migration date, including a simple explanation of the changes, timeline specific to your property, what residents can expect, and contact information for any questions.
We are confident that these changes will make our service better, and will build a strong future for you with HyperIn service.
As always, we hope to hear your feedback about these changes and continue developing the service together. If you have any questions or feedback about this upgrade, please contact HyperIn customer service at support@hyperin.com or your HyperIn contact person directly.
Best regards,
HyperIn Team